Returns and refunds

Overview

At Teethmocure (a trading name of Lyffem Int. Ltd.), we want you to be satisfied with your purchase. This policy explains when you can request a return, what items are eligible, and how refunds are processed. This policy operates alongside and does not diminish your statutory rights under the Federal Competition and Consumer Protection Act 2018 (FCCPA) or any other applicable Nigerian consumer protection legislation.

Return window

You may request a return within seven (7) days from the date you receive your order, provided the conditions set out in this policy are met. To be eligible for a return, the item must be:

• Unused and in the same condition as when you received it
• In its original, unopened, and sealed packaging
• Accompanied by proof of purchase (order number or receipt)

Items that cannot be returned

Due to the nature of our products (health and oral hygiene items), we are unable to accept returns on the following:

• Products that have been opened, unsealed, or partially used — for health and hygiene reasons, once the seal on a Teethmocure bottle has been broken, we cannot resell or restock that item
• Products that have been tampered with or altered in any way
• Products that have not been stored in accordance with any storage instructions on the packaging
• Items purchased during a promotional sale clearly marked as non-returnable at the time of purchase

Damaged or incorrect items

If your order arrives damaged, incomplete, or incorrect, we will make it right at no additional cost to you. Please follow these steps:

• Contact us within forty-eight (48) hours of receiving the order — the sooner you tell us, the faster we can resolve the issue
• Provide your order number and a brief description of the problem
• Include photographs showing the damage, defect, or incorrect item received
• Keep the original packaging and all contents until we advise you on next steps

Damaged or incorrect items (continued)

Once we verify the issue, we will, at our discretion, either send a replacement at no additional cost or issue a full refund including any delivery charges you paid for that order. If the damage is caused by the delivery courier, we will manage the claim with the courier on your behalf — you do not need to deal with them directly.

How to start a return

To initiate a return, please contact us through one of the following channels:

• WhatsApp: +234 810 081 6174
• Email: teethmocure@gmail.com

How to start a return (continued)

Please include your order number, the product(s) you wish to return, and the reason for the return. Our support team will review your request and confirm whether the item is eligible. If approved, we will provide you with return instructions, including the address to send the item back to.

Please do not send items back to us without first obtaining return authorisation. Unauthorised returns may not be processed.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, damaged item, or defective product). In such cases, we will either arrange collection or reimburse your reasonable return shipping costs.

Condition of returned items

All returned items are inspected upon receipt. If a returned item does not meet the eligibility criteria described above (for example, if it has been opened or used), we reserve the right to decline the return and ship the item back to you at your cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are processed to the original payment method used for the purchase
• If you paid by card or bank transfer, the refund will be credited within five (5) to ten (10) business days, depending on your bank or payment provider
• If you paid on delivery (where available), refunds will be processed via bank transfer to an account you provide
• You will receive a confirmation email or WhatsApp message once the refund has been initiated

Refunds (continued)

Please note that delivery charges are non-refundable unless the return is due to our error or the entire order is being returned because of a fault or error on our part.

If you have not received your refund within the timeframe stated above, please first check with your bank or payment provider. Processing times vary. If the issue persists, contact us at teethmocure@gmail.com and we will investigate.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been dispatched, it cannot be cancelled and must follow the return process described above.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under the Federal Competition and Consumer Protection Act 2018 (FCCPA) or any other applicable law. Where this policy provides you with rights beyond those required by law, those additional rights are provided at our discretion and may be amended from time to time.

Contact us

If you have any questions about our returns and refunds policy, or need to start a return, please contact us:

• Email: teethmocure@gmail.com
• Phone / WhatsApp: +234 810 081 6174
• Address: Lagos, Nigeria